

Why This Playbook Exists
You know the story: you've managed countless projects, and everything is running smoothly... until it's time for flooring. Suddenly, the schedule is tight, everyone's pointing fingers, and what should be a simple finish turns into a headache.
Flooring tends to be one of the last scopes completed, yet it's often the first thing the client notices if something goes wrong. And when issues happen — moisture, flatness, HVAC delays, or damage after install — the GC is usually the one left holding the bag.
This guide gives you the inside track: what to look out for, what conversations to have early, and what pitfalls to avoid.
Complete 6-Phase Framework
From pre-award through final turnover, each phase contains actionable items for GC oversight
Pre-Award / Contractual Setup
Qualifications, bonding, and contractual responsibilities
Pre-Installation / Submittals
Deliveries, acclimation, site conditions, and environmental controls
Substrate Verification & Preparation
Testing, preparing, and verifying substrates including drains
Mock-Ups & Approvals
Workmanship standards, pull tests, and layout approvals
Installation
Adhesives, fasteners, detailing, and field checks
Protection, QA & Closeout
Final protection, inspections, and turnover documentation
What's Inside
Everything you need to make flooring predictable, manageable, and just another win on the board
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